Purchase & Refund Policy

Last updated: August 2024

At Washed Up Co., we are committed to providing quality products and services. This Purchase and Refund Policy outlines the terms and conditions for purchases made through our website and details our refund process. By making a purchase from Washed Up Co., you agree to the terms set forth in this policy.

Purchases
a. Order Acceptance
When you place an order through our website, you will receive an order confirmation email. This email is an acknowledgment of your order and does not signify our acceptance. We reserve the right to accept or decline your order at any time after receipt.
If we cancel your order after payment has been processed, we will refund the full amount paid.
b. Payment
We accept various payment methods as indicated on our website, including credit/debit cards, PayPal, and other digital payment options. All payments must be received in full before we process your order.
Prices are listed in USD and are subject to change without notice. The total cost of your order, including any applicable taxes and shipping fees, will be displayed at checkout.
c. Shipping and Delivery
Shipping times and costs vary depending on the destination and shipping method selected. Estimated delivery times are provided during the checkout process.
We strive to process and ship orders promptly. However, we are not responsible for delays caused by carriers, customs clearance, or other factors beyond our control.

Refund Policy
a. Eligibility for Refunds
Returns: We offer returns and refunds in most cases within 14 days of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items: Certain items are non-returnable, including gift cards, downloadable products, and personal care items. Please refer to the product description on our website for more information on non-returnable items.
Proof of Purchase: A receipt or proof of purchase is required to process any return or refund.
b. Refund Process
Return Request: To initiate a return, please contact us at info@washedupco.com with your order number and reason for return. We will provide you with instructions on how to return your item.
Return Shipping: You will be responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
Refund Approval: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
c. Late or Missing Refunds
If you haven’t received your refund within the specified time frame, please first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at team@washedupco.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at team@washedupco.com with your order number and details about the defect or damage. We will provide instructions on how to proceed with the exchange.

Sale Items
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Cancellations
Orders can be canceled within 2 hours of placing the order. To cancel your order, please contact us at info@washedupco.com as soon as possible. If your order has already been processed or shipped, we will not be able to cancel it, and you will need to follow our return process once the item is delivered.

Contact Information
For any questions or concerns about this Purchase and Refund Policy, please contact us at:

Washed Up Co.
team@washedupco.com